Terms & Conditions

Security checks: Please note that due to the ever increasing numbers of fraudulent orders, all orders placed will be subject to security checks to confirm their validity. Any fraudulent details we receive which are trying to be used to obtain parts will be passed onto the relevant authorities.

VAT: If ordering parts within the EU you will need to pay UK VAT at the current rate of 20%. For orders placed outside the EU you will not pay VAT we will deduct the VAT from your order before it is processed. If you are a company within the EU please include your valid VAT number with your order (not applicable to UK companies).

Delivery addresses: We are only able to deliver parts to the registered card holders address or to a registered business address. We are not able to send parts to a third party residential address.

Warranty/guarantee: Most of our parts carry at least a 12 month guarantee and in the unlikely event you will experience a problem with a parts please call us so we may help you resolve the problem or send you a replacement. We will do our best to help you resolve the problem as quickly and efficiently as possible. We may require the part sending back to us and if the part is faulty we will refund the cost of the postage to you. Please be sure to send a copy of your purchase invoice with the parts when returning it to us.

How to Order

By Telephone: You can place your order by calling sales on the numbers at the bottom of this page. We will be able to inform you of availability and delivery times for your parts as well as helping you with any information you may need to know about any of our products.

By Fax: You can fax your order to us at any time. Please make sure your fax contains your list of parts required along with your name, address and contact details. If wishing to pay by a visa or debit card please include your card details to help us process your order quickly.

By e-mail: You can e-mail us with regard to general sales enquiries such as shipping charges and delivery times. Ordering through the internet is best done on our secure website.

By website: You can place an order on our secure and protected website www.bbrgti.com at any time by using a debit or visa card. You will receive confirmation e-mail once your order has been placed and if ordering from outside the UK we will e-mail you with shipping costs before processing your order.

Post: You can post your order to us at the address below and please be sure to include your name, address and contact numbers with your order. If paying by cheque please note that the parts will not be sent until the funds have cleared.

Bank Transfer: We are happy to accept bank transfers direct into our account. If wishing to pay by this method please e-mail or fax your order to us so we can confirm the total price and delivery time. We will then reply to you including our bank details to allow you to make the transfer. Please also include your full contact details and address with any order and fax a confirmation to us once the transfer has been made.

Refunds

Cancelled orders: Due to the nature of our business, and the terms and conditions of many of our suppliers, any cancelled orders will be subject to a 25% cancellation/handling charge. This is non refundable and is only applicable to an order that is cancelled once payment has been processed. Should you want to cancel a processed order but do not want to have to pay the 25% charge we can offer the option of keeping the total paid as credit which can be used at any time for any of our parts. There is no time limit during which the credit would have to be used and there is no cash alternative available.

Returns: If an item is being returned for a refund of surcharge, exchange or refund then we will need you to comply with the following points:

1. Any exchange items must be in a re-usable condition. If they are not re-usable we will not be able to issue the refund.

2. A copy of the original purchase invoice must be included with any part being sent back to enable us to carry out any refund. We will also need to know the reason for the item being returned.

3. Any part that is returned to us, unused, for a refund or credit must be in “as new condition”. Any part that is not received back in a “resalable condition” can not be considered for a refund or credit.

4. We are not able to accept any unused parts back for a refund after 28 days from the original date of dispatch.

5. If returning unused parts for a refund we will not be able to reimburse the carriage costs to send the parts to you and for you to send the parts back to us, as well as any bankers or credit card charges incurred when processing your original order.

6. We are unable to refund any carriage costs incurred if parts have been incorrectly ordered by the customer.

Refunds: We will endeavour to carry out refunds within 28 days of the part being returned to us.

Shipping

We endeavour to ship all placed orders within 5 working days. In some (rare) cases this may be up to 20 working days, should this be the case you will be notified.

Collecting goods: If you wish to visit us and collect your parts please call us before you set out so we can check availability to prevent you having a wasted journey.

Carriage charges: UK mainland Postage and packaging charges for most items will be between £5.00 and £15.00 dependent on size/weight.

For Northern Ireland, Republic of Ireland, Channel Islands and Worldwide shipping costs please contact us for individual quotations. When ordering from these destinations through our website an email stating the shipping cost will be sent for verification before the order is processed.